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Can I reset my password if I have forgotten it?

At any KC login screen, we have provided a *password utility to make resetting your own password as easy as ever. Select ‘Can’t access your account’ and follow the on-screen prompts to have a verification code sent to your personal email, text to your cell phone, or a phone call. 

You can also call our IT Help Desk at (315) 279-5217 option 3 to speak with a support technician for password support. 

*Our password reset utility will only allow you to proceed if you have already provided alternate contact information. If you have not provided this, you can by logging in to KC Portal and opting to provide security and contact information.